A Message from Mattress Firm’s CEO on COVID-19

By John Eck

March 16, 2020

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Mattress Firm cares deeply about the health and wellness of our customers and employees. During times of extreme stress and uncertainty, it is even more important to ensure you are getting quality sleep to stay healthy. During the COVID-19 pandemic, Mattress Firm has taken additional measures to ensure our customers and employees remain safe while also keeping within the guidelines produced by the Centers for Disease Control (CDC) guidelines.

Steps We are Taking to Address COVID-19: Retail Stores

Practicing safe hygiene has always been a standard at Mattress Firm, however, we have implemented additional measures to ensure our customers and employees are safe. Some of these additional measures include:

  • Enhanced, regular cleaning of high-touch points, including our door handles, phones, bathrooms and mattresses.
  • Providing customers with pillow napkin protectors for them to use while lying down on a bed.
  • Having hand sanitizer or wipes available in customer pick-up areas.
  • Sending reminders on the importance of personal hygiene to all associates and informing them to not come into work when sick.
  • Suspending large in-person meetings and non-essential domestic travel.
  • Per CDC recommendations, we have asked all associates (or immediate family members) who have traveled to at-risk locations for business or pleasure to self-quarantine for 14-days.


Having your mattress delivered with care and safe practices has always been a standard at Mattress Firm, however, we’re taking extra precautions to address the safety of both our drivers and our customers within their homes. Some of these additional measures include:

  • All of our mattresses are delivered in sealed, plastic bags.
  • Our delivery teams are cleaning the trucks twice a day.
  • Proactively asking customers if they like for us to use gloves when making their delivery.
  • Wiping down all tablets and phones with alcohol-based screen wipes after every delivery stop.
  • Enhanced cleaning of our distribution centers in high traffic areas.
  • All mattress removals will be completely sealed within the customer’s home before being placed in our truck.


We know these are stressful times for everyone and ensuring people get quality sleep on the perfect mattress has always been an essential part of Mattress Firm. We encourage everyone to look at sleep as a tool to help combat the anxiety and stress during these times, and to help maintain a healthy lifestyle. Here are a few helpful resources to make sure you’re getting the best sleep you can:


As we continue to monitor this situation, we will keep our blog updated with the latest information or changes.

As always, we strive to place our customer at the center of everything we do, and we are doing everything in our power to ensure safe shopping experience and healthy environment for our associates. While our stores remain open for business, we want to remind you that there are many great ways to shop with Mattress Firm — whether it be in-storeonline, through chat or over the phone.


Thank you for continuing to be a loyal Mattress Firm customer.


About Mattress Firm

Since 1986, Mattress Firm has made it easy to get a great night’s sleep by providing our customers an expertly curated collection of quality mattresses from the best brands. Today, with more than 2,500 neighborhood stores, we strive to be America’s most trusted authority on sleep by placing our customer at the center of everything we do. Our experts help more than three million people a year find the right solution for their sleep needs. Our selection of mattresses and bedding accessories include leading brands such as Serta®, Simmons®, Tempur-Pedic®, tulo®, Sleepy’s®, Chattam & Wells® and Purple®. Committed to serving our communities, the Mattress Firm Foster Kids program, in partnership with the Ticket to Dream Foundation, hosts three collection drives a year in communities nationwide to help foster children get better sleep so they can shape a better future. For more information, visit www.mattressfirm.com.


Media Contact:

G’Nai Blakemore