Gary Cary Chief Retail Officer Gary Cary joined Mattress Firm in July 2019 as the Chief Retail Officer. He brings more than 35 years of experience in leading customer centered retail companies, much of that in the mattress industry. In his role as CRO, he is responsible for leading the 2500 store enterprise sales function. In addition to supporting the organization with retail sales and operations leadership, Cary is responsible for strategic direction, operational and financial goals, as well as implementing systems and processes for a seamless online and in-store customer experience. Cary has a proven record of building high-performance teams in a retail sales environment with a deep background in strategy development, capital planning, organizational structure, sales, operations, retail marketing and customer experience. Prior to Mattress Firm he held leadership roles at Sleep Number, both as the Vice President of Retail and Vice President Real Estate. He served as the Chief Operating Officer and Executive Vice President of Sales at Sleep Experts, a 7-time Best Places to Work recipient. Most recently he served as CEO & President of Prime Sleep, where he led the creation and launch of a new retail brand that delivered an elevated customer experience. Cary earned a B.S. of Business Administration at Northern Arizona University, with concentrations in Management and Marketing. He and his wife Janice have 2 children and a grandson.